Optus Mobile Support

Last night I opened my mail to be met with my usual Optus Mobile bill which I have been responsibly and regularly paying for at least 12 years. And I mean a consecutive service, unblemished, excellent payment history, no complaints type of 12 years.

Rewind 3 weeks ago ago. My voicemail had stopped working (not sure why) and I thought it prudent to re-enter “leave a message with Colin” status with my friends, family & clients – hence a quick call to Optus Technical Support – and I mean quick. 3 minutes from call to resolution quick. It was so quick, I even Twittered it (April 13th) and bounced it around my Facebook, which got a raft of postivie (and disbelieving) comments around how damn lucky I was. Until last night.

I have a really cool Blackberry Curve – it delivers emails to me, is bulletproof, ultra reliable, great battery life and my connection to the ether. I love it. It’s on what Optus call a Blackberry Platinum $79 Cap, which really, to us mere mortals, means I get unlimited email. Suits me fine.

When I was chatting to Optus Tech Support, they swiftly reconnected my voice mail and asked – “was there anything else I would like assistance with?”. Enter Twitter. I mentioned this to the tech rep, who up until this point had been sensationally helpful and quizzed him around the “cost” incursion. Cost? None – because he would set me up to use the Blackberry Browser…. Okay, this means nothing to me, because the GPRS (yea not 3G) connection is so damned slow, it’s not worth it. Connect me up, so long as there isn’t an inconvenience (or cost) around this. Cool. Connected. Twittering.

So to last night. I’ve incurred data charges of $1617.13.

Huh? Is my first response. Confusion, as GPRS ain’t exactly, you know fast. Nor have I been perched on Twitter for endless hours. Most of the time my phone if not looking at the diary, or making a call, it’s locked. Further, I’ve configured my Blackberry to switch off each night at 11pm and awaken at 6am, so the window to download is even smaller. Annoyance, that no one has rung me about this. Double Annoyance that Optus have halted its 24 hour support to a piffling 8:30am to 6:00pm scenario. Triple annoyance when I relook at that bloody hefty bill which has occurred in less then a 2 week period

So. I’m sitting here on the phone, to Billing Support now, awaiting to see what Optus have to say for themselves. I’ve been with them a long time, paid my bills promptly and generally have been exceptionally pleased with both the service and quality of the products.

Let’s wait and see.

Mountain Bike: Felt

Jim Felt is a name that has been kicking around the mountain bike industry from way back in the early days of the sport in the early 90′s, with hisbackground originally starting in motorcross and supporting some of the leading lights in the triathlon field. Relative to the big players like Giant, Specialized, Kona & Trek, you could classify Felt as at the boutique end of the spectrum, but what they lack for in size, they more then make up for in quality, range and innovation.

I have always likened Felt to be the Elite Tie Fighter of mountain bikes – you know that they’re out on their own, you know that they are the underdog, but man, do they make some red hot gear. Mountain Bike Action mag summed up Felt perfectly in their December 2007 Review of the RXC Team Hardtail:

“…In fact, the whole bike looks fragile – in the same way that a Formula One car looks fragile. That airy ethereal look is a large part of why the Felt retails for almost five grand. This bike looks out of place everywhere but a race course….. Jim Felt, the man behind Felt Bikes, doesn’t want a trail rider on this bike, he doesn’t want it ridden on rail to trail paths and he would probably prefer that beginners stay away from it. The RXC Team is made for a rider who knows how to treat a dedicated race bike.”

Felt’s focus initially started in the road bike area, with the Triathlon specific B2 & DA time trial bikes both turning the triathlon scene on its collective ear when they were unveiled back in 2000. The integrated headset dubbed “bayonet”, designed within a wind tunnel was one of the first of its type which hid cabling within to cut down on wind drag – yes brake & derailler cables cause drag too. This focus on every aspect of bike design really puts Felt in the area of ultra close detail in every aspect.

From a Mountain bikes perspective Felt initially offered the well regarded RXC series, which were well specced hardtails that ranged from $1500 all the way up to $7,000+ for a fully shod XTR and carbon fibre race ready weapon. The Q series were the recreational versions In 2005/2006, saw the introduction of the Equilink Suspension platform, which was a refined variant of the classic 4 bar linkage, with a bright red anodised aluminium rod which was designed to counteract the vertical vector forces from pedal induced bob, ensuring this was translated into a perpendicular plane for forward propulsion. Sound confusing? Well it works. Ride a Equilink equipped Virtue (Cross Country focussed) or one of the more All Mountain targetted Redemption bikes and you’ll love how fast you can crank up a hill and rail through a choppy high speed corner. Seriously good equipment.

Felt, with its more boutique focus have a particularly long and illustrious list of notable factory sponsored riders representing all disciplines of the sport, from Triathlon, Road, Track across to X-Country & Endurance MTB’ing.

• Mountain Bike Factory Team - Joel Graf (SUI), Juerg Graf (SUI), Blaza Klemencic (SLO), Andreas Kugler (SUI), Kashi Leuchs (NZL), Emil Lindgren (SWE), Connor McConvey (IRL), Daniele Mensi (ITA), Juri Ragnoli (ITA)
• Individual triathetes and elite cyclists - Michael Blatchford (USA), Fraser Cartmell (GBR), Tim DeBoom (USA), Adam Duvendeck (USA), Jan Frodeno (GER), Joscha Forstreuter (GER), Sarah Hammer (USA), Michellie Jones (AUS), Becky Gibbs Lavelle (USA), Chris Mahoney (GBR), Darren Pokoj (AUS), Daniela Ryf (SUI), Travis Smith (CAN). Emma Snowsill (AUS), Cameron Zink (USA)

Website Review: The Felt websites have recently been revamped and I must say – about bloody time. Whilst there are niggles here and there from a User Interface perspective, the improvement in navigation, information, layout and handling of the international franchises and distributors is light years ahead of the previous family of websites.

Previously, different countries had licence to design and manage the sites the best way they saw fit – the consequence was a very, very poor representation of the Felt Brand, disunity around how products were represented and what was being represented and poor standards around photography and appropriate representation of the factory sponsored riders and atheletes.

The new website family has adopted a consistant look and feel for each country and have capacity to deliver country specific products and news personalised by region. At time of writing the sites were still being populated by the respective countries for peripheral data around history, local team riders and some of the product spread, but the critically painful past web network where you jumped between different countries to determine the specifications of different parts of the same bike has been given away. For example one site would list an RXC Team has having a XTR Crank, but not list what the seat post was (generic or Thomson etc) whilst the other website wouldn’t list the crank model but list a Thomson seat post in the spec. Annoying. Thankfully the new site appears to be a vast improvement.

Felt’s International Country Portal = http://www.feltbicycles.com/
Felt Racing Australian – Enduro MTB Elite Racing Team = http://feltracing.blogspot.com/